Returns Policy

Last updated: 2 June 2025

Returns for Cushions

• Returns are accepted within 14 days of the date of delivery.

• To be eligible for a return, the cushion must be in saleable condition, unused, and in its original packaging.

• Customers are responsible for the cost of return postage.

• A £15 re-stocking fee will be deducted from your refund for each cushion returned.

• Please contact us at sales@ospreyarchitects.co.uk before sending your return so we can provide further instructions.

Furniture and Bespoke Items

• No returns are accepted on furniture or any bespoke/custom-made items.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund (minus the £15 re-stocking fee) will be processed to your original payment method within 14 days of receiving the returned item.

Questions

If you have any questions about our returns policy, please email us at sales@ospreyarchitects.co.uk.